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Introduction

Frequently-Asked-Questions (FAQs)


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	Questions :

a)	Why do I need a website for my Business?
b)	What do I need, in order to have a website?
c)	Where best to buy a domain & hosting? Why?
d)	Which hosting plan should I buy?
e)	What other services do you offer?
f)	How do I place an Order to buy?
g)	After I send my payment details, how soon will it get activated?
h)	How do I know, that my hosting is ready for use?
i)	How do I create my website?
j)	What else can I do with my cPanel?
k)	If I need further info/clarification, who shall I contact?


	Answers :

a)	Why do I need a website for my Business?



	A website is now an integral part of any business. Any business without a website today is like a business
	without a telephone 30 years ago. Nowadays, people expect all businesses to have a website.

	Typically, your prospects may use search engines like Google & Yahoo to find your website when seeking
	information about your products and services that your business offers. If they can’t find your website, they may
	well choose other companies.

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b)	What do I need, in order to have a website?
	You’ll need a Domain Name and Hosting.

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c)	Where best to buy a domain & hosting? Why?
	If the below factors are important & critical to your business, NetKL will not disappoint you :

	i) Excellent uptime (99.98%)
	ii) Skype & LiveChat support – from 10am-2am, DAILY (incl. Sat, Sun, & Public Holiday)
	iii) Email/Call/SMS support – 24x7
	iv) Hosting price - affordable & worth it - every hosting plan comes with 1 FREE domain for life*!
	v) Domain price - the cheapest in Malaysia.

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d)	Which hosting plan should I buy?
	We have various hosting plans. One of them may suit your needs. When your business grows, you can always upgrade your hosting plan to a bigger one.

	Check out our hosting plans here : myWordPress, Personal Package, Business Package, others.

	If you want to use your domain with FREE hosting (blogspot), you can buy our Blogger/Blogspot plan.

	If you already have a hosting, and need to buy just a domain only, click HERE.

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e)	What other services do you offer?
	We also offer the following services :

	i) VPS Server
	ii) Semi-dedicated Server
	iii) Dedicated Server
	iv) Co-Location
	v) Web Design

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f)	How do I place an Order to buy?
	Just follow these simple steps :

	1) Register your name (skip this step, if you are already our existing client)
	2) Login to your Client Area
	3) Place your Order
	4) Receive your Invoice
	5) Make payment
	6) Notify us via LiveChat or Email (sales@netkl.com)

	Kindly include your payment details, like :
	Bank Name :
	Amount :
	Purpose of payment :
	Domain Name :
	Invoice Number (if any) :

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g)	After I send my payment details, how soon will it get activated?
	Generally, after receiving your payment details above, we will activate your order, update your account,
	and reply your email within 10-15 minutes.

	IMPORTANT :
	If you buy new hosting & new domain with us, you will receive your cPanel/FTP account information in
	your Inbox in 10-15 minutes, where you can start installing/uploading your website immediately. The subject
	of the email is ‘Your cPanel Account Information’. (If it's not in your Inbox, it might have gone to
	your SPAM folder. Kindly check)

	If you buy a new hosting with us, but use your old domain bought from other hosting company, you will
	receive your cPanel/FTP account information in your Inbox in 10-15 minutes, HOWEVER, longer time may be
	required (from 12-72 hours) before you can start using your cPanel/FTP. This is to allow the new nameservers
	to fully update in WWW. If you can’t wait that long, and need to install/upload your website urgently, you can
	alternatively use IP address to access your cPanel/FTP temporarily. This info can be obtained in our email
	with subject ‘Your cPanel Account Information’. (If it's not in your Inbox, it might have gone to
	your SPAM folder. Kindly check)

	If you buy our Blogger/Blogspot plan (with new domain), the setup will be done within 10-15 minutes only.
	However, it will take from 2-3 hours before your domain can function properly with your blogspot.

	If you buy a domain only, with the intention to use it as an addon domain in your existing hosting, please make
	sure that you key-in the correct nameservers when making the order, so that it can work/function
	faster (around 1-2 hours). If you change these nameservers only AFTER your domain has been activated,
	it will then require longer time to function well with your hosting (i.e around 12-24 hours).

	For other purchases (like services/addons, package upgrade, etc), your account will be updated ASAP, within
	few minutes.

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h)	How do I know, that my hosting is ready for use?
	When you click on your domain name, and your website appears empty like this, this means your hosting is
	functioning properly, and is ready to be installed with any webtemplate, or, uploaded with your website
	contents you have pre-designed.

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i)	How do I create my website?
	There are 4 ways to design your website : Click HERE


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j)	What else can I do with my cPanel?
	You can create unlimited email IDs : (refer HERE)

	You can also :
		- create a subdomain
		- create a MySQL database
		- use File Manager to upload/download data
		- park a domain
		- create an add-on domain
		- use webmail from within cPanel
		- manage MySQL databases with PHPMyAdmin
		- trace an email address
		- use Web Disk in cPanel
		- change your cPanel Style

		All the above video tutorials can be obtained HERE.

		If you have any other questions, you may refer our KnowledgeBase (KB) HERE.

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k)	If I need further info/clarification, who shall I contact?

	We are contactable 24x7 via email/call/SMS : www.netkl.com/contact.html

	Our LiveChat support team is always online at www.netkl.com
	from 10am-2am, EVERYDAY (incl. Saturday, Sunday, & Public Holiday)

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	We hope, you found the above information useful.

	We wish you all the best in your project/business!

	See you at the top!

	Yours sincerely,

	NetKL Network

Why Choose NetKL ?

Renowned Brand!
Affordable Webhosting Plans!
Excellent Uptime (99.98%)
Superb Customer Support!
Skype & LiveChat support (Daily : 10am-2am)
Email/Call/SMS Support (24x7)
Cheapest Domain in Malaysia!