Payment Notification Terms
i) Each Time After Making Payment (be it Online Transfer, ATM Transfer, Cash Deposit, Available Credit, SenangPay, Billplz, or PayPal), Client Must Email Payment Details Separately To email@example.com, or, Submit Ticket HERE Immediately. Do Not Rely on the Bank's (or PayPal's) Notification, Because Their Notification Sometimes Reach Us Very Late, or, Never Reach Us At All.
ii) After sending Us An Email to firstname.lastname@example.org , or, Submit Ticket HERE, You Should Receive an Auto-Generated Email Reply (with A Ticket Number) within 5-30 minutes. If You Receive this Ticket Number, Please Give Us Some Times to Respond (Normally Within 30-60 minutes, or sometimes even faster!).
iii) However, If You Do Not Receive Our Ticket Number After 30 Minutes, This Means that Your Email Did Not Reach Us Safely. In This Situation, Please Give Us A Call to Follow-Up. Please DO NOT Wait For Hours/Days Before You Call Us to Follow-Up (Especially When Your Payment Is Urgent). Call Us Immediately! Otherwise, NetKL Will Not Be Held Responsible For Any Loss Caused By Failure to Activate/Renew Your Required Service On Time.
iv) If you Make Payment via SenangPay or PayPal (or using Credit in your Billing), You May Receive a Receipt of Your Payment Automatically (sent by our System), however, the Service(s) You Are Trying to Activate/Renew Still Need to be Updated Manually by our Staff, therefore, please Send the Payment Proof to email@example.com , or, Submit Ticket HERE as usual, to Avoid any Delay in Activating/Renewing your Required Service.
v) Please note that; our Main Communication Method is only via Email ( firstname.lastname@example.org ), or, Ticketing System HERE, because that Email is Monitored at all times (24x7). SMS/Watsapp/Facebook Messaging are not encouraged, because they are seldom monitored. However, if you Do Not receive our Auto-Generated Email Reply (with Ticket Number) within 30 minutes, You Must Call our Hotline immediately, to Avoid any Delay in Service Activation/Renewal.
vi) By making Payment to NetKL's account; you signify that you have read & understood the above Terms, and NetKL will Not be Held Responsible for Any Loss Incurred, Resulting from your Failure to Adhere to the above Terms.